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UX DESIGN CASE STUDY

UX Design for Point of Sale Terminal

The qatar-based multi-country fin-tech company wanted to bring the best to their community by revolutionising payment for more than 25,000+ Businesses in 10+ countries.

NEXXO Group
CLIENT
12 months
Duration
UX /UI design

Service

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The problem 
statement

UX Design for Payment terminal with usability in focus. 

​The main constrain was to design for an audience that has minimum reading proficiency. We designed visual cues and interactions at each step to familiarize the users with the system's status and updates. 

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  • Designing point of sales (POS device) which could be used across 10+ countries and regions. 

  • A design that could be adopted in multiple languages. Multi-lingual UI adaptation. 

  • A clean User interface layout with minimal text. so that it can be used by users with minimum reading proficiency.

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Design 
Ideations

Tailor-made UX for customers with business and finance in mind. 

Powerful hardware integrated with beautifully designed software. 

We conducted design research, stakeholders workshops, and heuristic evaluation of the merchant's existing POS terminal Interface. Our team focused on fully utilizing the terminal machine, which is usable and delights the customers simultaneously. We started with the research and changed the significant flows of the POS, followed by wireframe and Interface design.

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UX Design & UI Deliverables 

Deliverables

A lot was at stake as the product was about to be launched in 10+ markets worldwide. Our team decided to follow the design-first approach. The CEO of the company was also directly involved in feedback with our UX/UI team. We designed all the modules and interactions first and then handed over the design to the client's Technology team via, Zeplin. 

  • workshop

  • User flows

  • Product Architecture

  • User expercienc consultatenncy 

  • Interface design 

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Results & Stats

10

Countries

100+

Screen

25000

Merchants

This turned out to be an award-wining product with usability in focus. 

Our work followed a high standard of User experience design and visual aesthetics. Our team was awarded gold at the Muse creative award in the fintech category for this product. The client and  Senior management were quite happy with our work. Here is the testimonial from The COO of the company.

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